Ayon kay Marcos, mahigit isang milyon ang call center agents sa bansa kaya kailangan na matugunan ang kanilang kundisyon sa trabaho para tiyak na alinsunod ito sa International Labor Standards.
“There are reports that many of our workers in the call center industry do not get proper compensation that is based on international standards. There is need for a specific body to make sure that they are not discriminated upon,” ani Marcos.
Bukod sa sweldo, sinabi ni marcos na dapat ding tingnan ang iba’t-ibang health issues na kinakaharap ng call center workers.
Batay sa pag-aaral ng international labor organization, nahaharap ang call center workers sa mga problema sa kalusugan gaya ng high blood pressure, sleep disorders, diabetes at obesity.
“This is because call center workers work long hours and usually during the graveyard shift. they spend most of their time sitting down in a high-pressure environment. such situation puts a toll on their health and we have to protect them,” dagdag ng senador.
Gaya anya ng isyu ng mga OFW, ang business process outsourcing o bpo industry ay nagresulta sa malalang social, health at psychological effects lalo na sa mga kabataan na bumubuo ng mayorya ng mga empleyado.